They went to a hen party. An unpleasant surprise awaited them in Ibiza

Flavia Zsofia Hannus, a 23-year-old Hungarian, booked a three-room apartment for three nights on Booking.com. The trip was supposed to be part of a hen party trip with six friends, and the overnight stay was planned in the area of ​​the famous Ushuaïa club.

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A few days before arriving in Ibiza, the hosts stopped responding to messages and then the ad disappeared from the platform. The reservation was not formally canceled, but the entire advertisement was no longer visible.

As reported by the Daily Mail, the group had doubts from the beginning when they received a link to pay outside the website. However, Flavia claims that after contacting Booking.com, they heard that this form of payment was correct, so they decided to transfer the money.

The problems began in earnest when travelers tried to arrange late check-in. They were supposed to arrive at around 23, but the host did not respond for over 48 hours.

– We contacted Booking.com and asked them to try to call the property. They told us not to worry, even though they couldn’t contact the host themselves, said Flavia, quoted by the Daily Mail.

Finally, as she described, after checking the reservation number, she noticed that the ad had been completely removed from Booking.com.

The group was scheduled to fly on Sunday. By the afternoon of arrival, she still hadn’t received check-in instructions. Flavia spent about 2.5 hours. on the phone, talking to various Booking.com consultants and trying to find an alternative place to stay.

– We didn’t want to be stuck on a foreign island on Sunday evening without a place to stay overnight, she said.

The platform eventually offered other accommodation options, but according to Flavia, they were on the opposite side of the island. This meant we had to change our plans. Additionally, the new place had to be paid for in advance, even though the group had already paid PLN 1.8 thousand. pounds for the original apartment.

Flavia emphasized that the second expense reduced the budget planned for the trip. She also drew attention to high prices during the peak season and the difficulty in finding accommodation for seven people.

Even though we eventually managed to find another place, the situation affected the comfort of the trip. Flavia said that the original location was chosen by the group because it was within walking distance of the venue planned for the first evening.

– Instead, we spent the first day resting and trying to recover from the stress and fatigue – she reported.

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A Booking.com spokesman said in a statement that the company’s priority is the security and credibility of the platform.

“We ensure that our platform is safe and trustworthy. This is our top priority. We check every ad for suspicious activity using advanced technology and teams of experts. In rare cases where a problem occurs, we investigate and may remove properties from the platform, as we did in this case,” a Booking.com spokesperson said.